scenarios_q4 Results Item
Q1. A bank calls to tell you that they blocked two suspicious transfers from your account. Which of the following step he recommends points to him being a real banker?
A: “We will continue to block the transfers while we send you a replacement card. Once you get the card, your current account will immediately be transferred. All we need is for you to confirm your mailing address.” B: “Perhaps we can help you prevent any more transactions by disabling your card?” C: “To ensure that you are the right owner of the card, can you please share with us the three numbers behind your card before we disclose any further information?”